Privacy Policy

1. Information We Collect

When you book an appointment with Upward Cleaning Services, we collect your name, phone number (via WhatsApp), address, and basic details about the items requiring cleaning (e.g., condition, type of sofa, mattress size).

2. How We Use Your Information

We use your information exclusively to provide our cleaning services, coordinate scheduling, process payments, and provide personalized post-cleaning care instructions. Because we specialize in baby-safe and pet-safe cleaning, knowing if you have pets or infants helps us ensure the correct medical-grade sanitization procedures are used.

3. Data Security & WhatsApp

All our booking communications take place over WhatsApp, which offers end-to-end encryption. We do not sell, rent, or trade your personal information to third parties.

4. Contact Us

If you have any questions regarding how we handle your data, please contact us at hello@upwardcleaning.sg or message us on WhatsApp.